Pet Care Concierge & Guest Experience Specialist

3M HEALTHCARE; Saint George (UT); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Tips

Job summary

Destination Pet LLC is seeking a friendly, professional team member to greet pet parents and manage daily customer service duties in a busy facility. You will answer phones, assist clients, and help guide tours while promoting services that keep pets healthy and happy.

The role requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays. We value a positive attitude, reliability, and a genuine love for pets in a fast‑paced environment.

Qualifications

• Experience in customer service or retail is preferred.
• Strong verbal and written communication skills.
• Comfortable using multi‑line phones and computer systems.
• Professional under all circumstances and able to stay cool under pressure.
• Willingness to assist in various duties as needed.

Responsibilities

• Welcome pet parents and VIPs, delivering a warm, first‑class experience.
• Answer phones with a smile and multitask effectively.
• Show clients around and upsell services that keep tails wagging.
• Ensure vaccinations are up to date and safety is priority.
• Handle check‑ins/outs and manage cash with accuracy.
• Address complaints with patience and professionalism.
• Escort pets to enclosures with care and maintain a tidy lobby.
• Support teammates and adapt to other duties as assigned.

Skills

People skills

Pet-friendly

Customer service

Multi-line phones

Communication

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet LLC is seeking a friendly, professional team member to greet pet parents and manage daily customer service duties in a busy facility. You will answer phones, assist clients, and help guide tours while promoting services that keep pets healthy and happy.

The role requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays. We value a positive attitude, reliability, and a genuine love for pets in a fast‑paced environment.