VIP On-Site IT Support Engineer

Worldwide TechServices LLC

Houston (TX)

Hybrid

USD 40,000 - 62,000

Full time

14 days+

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Job summary

Worldwide TechServices LLC is seeking an intermediate Customer Service Engineer to perform repair and desk-side support in an end-user computing environment. Responsibilities include troubleshooting PCs, desktops, laptops, tablets, and printers, and providing VIP client support.

Qualifications include technical school certification or 2–4 years of experience, OEM certifications, ITIL familiarity, and a basic repair kit.

Qualifications

Technical school certification or 2–4 years related experience.
Maintains OEM certifications as directed by management.
Familiar with ITIL methodologies and basic IT skills.

Responsibilities

Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
Provide support to client identified VIPs and communicate repair status.
Respond to change management requests including IMAC activities and desk-side support.
Perform IMAC (Install/Move/Add/Change) activities.
Conduct all desk-side support tasks and maintain professional service levels.
Demonstrate strong technical and customer-service skills at all times.
Meet customer service metrics and guidelines.
Proactively update end-users and service desk on arrival times and repair status.
Follow documented service operations policies and procedures.