VIP Desk-Side IT Support Engineer

Worldwide TechServices, LLC; Sedro-Woolley (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting of PC hardware in end-user environments. The role supports VIP clients and includes desk-side installation, moves, adds, or changes, and proactive communication on repair status.

The ideal candidate has technical school certification or 2–4 years' relevant experience, knowledge of ITIL, and OEM certifications.

Qualifications

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Knowledge of end-user computing hardware and software systems.
• ITIL methodologies familiarity; OEM certifications encouraged.
• A+ certification is desired.

Responsibilities

• Troubleshoot and repair PC hardware in end-user environments (desktops, laptops, tablets, printers).
• Provide support to identified VIP clients.
• Respond to change management requests including PC installations and end-user desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support and on-site service tasks as needed.
• Communicate repair status and time estimates to end-users and service desk.

Skills

Communication

Interpersonal skills

Follow instructions

Lift 50 lbs

Repair kit

Education

Technical certification

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting of PC hardware in end-user environments. The role supports VIP clients and includes desk-side installation, moves, adds, or changes, and proactive communication on repair status.

The ideal candidate has technical school certification or 2–4 years' relevant experience, knowledge of ITIL, and OEM certifications.