VIP Desk-Side IT Support Engineer

Worldwide TechServices; North Olmsted (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer at an intermediate level to troubleshoot and repair a range of technology-based products in end-user environments, including PCs, desktops, laptops, tablets and printers.

You will support VIP clients, handle desk-side service, IMAC tasks, and ensure service metrics and customer satisfaction are met. Candidates typically have technical school certification or 2–4 years of relevant experience and hold OEM certifications; A+ is desirable.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers in end-user environments.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user desk-side support.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Communicate repair status and time estimates to end-users and service desk.

Skills

Communication skills

Customer-facing

Oral/written communication

Interpersonal skills

Instruction following

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Customer Service Engineer at an intermediate level to troubleshoot and repair a range of technology-based products in end-user environments, including PCs, desktops, laptops, tablets and printers.

You will support VIP clients, handle desk-side service, IMAC tasks, and ensure service metrics and customer satisfaction are met. Candidates typically have technical school certification or 2–4 years of relevant experience and hold OEM certifications; A+ is desirable.