On‑Site IT Repair & VIP Support Engineer

Worldwide TechServices, LLC; Friday Harbor (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair tasks across end-user computing devices, including desktops, laptops, tablets and printers, in a fast-paced environment.

You will provide desk-side support, IMAC activities, VIP client assistance, follow ITIL-based processes, and contribute to service metrics while maintaining professional communication and adherence to security guidelines.

Qualifications

• Excellent communication and customer-facing skills required.
• Technical school certification or equivalent experience.
• A+ certification and ITIL knowledge preferred.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide desk-side support and IMAC activities.
• Support VIP clients and communicate repair timelines clearly.
• Follow ITIL processes and meet service metrics.

Skills

Excellent communication

Customer-facing skills

Following instructions

Ability to lift 50 lbs

Owns a repair kit

Education

Technical school certification

2-4 years relevant experience

Tools

A+ certification desired

ITIL knowledge

OEM certifications as directed

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair tasks across end-user computing devices, including desktops, laptops, tablets and printers, in a fast-paced environment.

You will provide desk-side support, IMAC activities, VIP client assistance, follow ITIL-based processes, and contribute to service metrics while maintaining professional communication and adherence to security guidelines.