On-Site IT Service Engineer - VIP Desk-Side Support

Worldwide TechServices LLC; Baltimore (MD); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices LLC seeks a Customer Service Engineer at an intermediate level to repair and troubleshoot technology-based products in an end-user computing environment. The role focuses on desktop PCs, laptops, tablets, and printers, with desk-side support and VIP client involvement.

Responsibilities include IMAC activities, change-management responses, and maintaining strong customer communication.

Qualifications

• Typically requires 2–4 years of relevant experience.
• End-user computing focus with repair/troubleshooting responsibilities.
• Includes installation/moves/adds/changes (IMAC) and desk-side support.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide support to identified VIP clients.
• Respond to change management requests and install new PC equipment.
• Perform IMAC activities and desk-side support.
• Communicate progress and repair status to end-users and service desk.
• Follow documented service operations policies and procedures.

Skills

Customer-facing communication

Written communication

Interpersonal skills

Follow instructions

Lift 50 lbs

Repair kit ownership

Education

Technical school certification or equivalent

2-4 years relevant experience

Tools

ITIL familiarity

OEM certifications

A+ certification desired

Job description

Worldwide TechServices LLC seeks a Customer Service Engineer at an intermediate level to repair and troubleshoot technology-based products in an end-user computing environment. The role focuses on desktop PCs, laptops, tablets, and printers, with desk-side support and VIP client involvement.

Responsibilities include IMAC activities, change-management responses, and maintaining strong customer communication.