VIP Desk-Side IT Repair Engineer

Worldwide TechServices; Denver (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Worldwide TechServices seeks a Customer Service Engineer at an intermediate level to repair technology-based products in end-user computing environments. You will troubleshoot PCs, desktops, laptops, tablets and printers, and provide VIP client support with desk-side service.

You will perform IMAC activities and ensure adherence to service policies while meeting customer satisfaction metrics. Requires technical certification or 2–4 years of relevant experience; ITIL knowledge and OEM

Qualifications

• Technical school certification or equivalent of 2–4 years of relevant experience is typically required.
• A+ certification is desired.
• ITIL knowledge is beneficial for this role.

Responsibilities

• Troubleshoots and repairs PCs, desktops, laptops, tablets and printers in an end-user environment.
• Provide support to identified VIP clients.
• Responds to change management requests and desk-side support tasks.
• Perform IMAC activities (Install/Move/Add/Change).
• Communicate status and repair estimates to end-users and service desk.

Skills

Troubleshooting

Customer communication

Desk-side support

Lifting up to 50 lbs

Repair toolkit

Education

Technical certification or equivalent

Job description

Worldwide TechServices seeks a Customer Service Engineer at an intermediate level to repair technology-based products in end-user computing environments. You will troubleshoot PCs, desktops, laptops, tablets and printers, and provide VIP client support with desk-side service.

You will perform IMAC activities and ensure adherence to service policies while meeting customer satisfaction metrics. Requires technical certification or 2–4 years of relevant experience; ITIL knowledge and OEM