On-Site IT Service Engineer – VIP Support

Worldwide TechServices; Southfield (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to troubleshoot and repair PCs, laptops, tablets, and printers in end-user environments. You will support VIP clients and handle desk-side configurations and change requests.

The role requires technical certification or 2–4 years of relevant experience, with ITIL knowledge and OEM certifications. A+ certification is preferred, and additional certifications may be required as needed.

Qualifications

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Maintain OEM certifications as directed by Management.
• ITIL knowledge.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers in end-user environments.
• Provide VIP client support.
• Respond to change management requests (installing new PC equipment, end-user desk-side support).
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct desk-side support activities.
• Demonstrate strong technical and professional service skills at all times.
• Meet customer service satisfaction levels and metrics.
• Proactively communicate with end-users and service desk regarding arrival times and repair status.
• Follow documented service operations policies and procedures.
• Other duties or certifications may be assigned as needed.

Skills

Communication skills

Oral and written communication

Follow instructions

Repair kit ownership

Education

Technical school certification or 2–4 years experience

Tools

Knowledge of software/hardware systems

Job description

Worldwide TechServices is seeking a Customer Service Engineer to troubleshoot and repair PCs, laptops, tablets, and printers in end-user environments. You will support VIP clients and handle desk-side configurations and change requests.

The role requires technical certification or 2–4 years of relevant experience, with ITIL knowledge and OEM certifications. A+ certification is preferred, and additional certifications may be required as needed.