On-Site IT Support Engineer (VIP Repairs)

Worldwide TechServices; Fort Smith (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer for an intermediate role in end-user computing. You will diagnose and repair a range of devices including PCs, desktops, laptops, tablets and printers, delivering high levels of customer service and professional support.

Ideal candidates have technical school certification or 2–4 years of relevant experience, knowledge of ITIL, and OEM certifications.

Qualifications

• Requires technical school certification or equivalent (2–4 years experience).
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require customer-specific certifications or training as required.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Provide support to identified VIP clients.
• Respond to change management requests including IMAC activities.
• Perform desk-side support activities.
• Communicate with end-users and service desk regarding status and estimates.
• Follow documented service operations policies and procedures.
• Meet customer service and operational metrics as outlined.

Skills

Communication skills

Customer-facing

Written communication

Interpersonal skills

Instruction following

Physical lifting

Repair kit ownership

Education

Technical school certification or equivalent

2-4 years relevant experience

Job description

Worldwide TechServices is seeking a Customer Service Engineer for an intermediate role in end-user computing. You will diagnose and repair a range of devices including PCs, desktops, laptops, tablets and printers, delivering high levels of customer service and professional support.

Ideal candidates have technical school certification or 2–4 years of relevant experience, knowledge of ITIL, and OEM certifications.