End-User IT Support Engineer — VIP Desk-Side Tech

Worldwide TechServices, LLC; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and support tasks for end-user computing devices including PCs, laptops, tablets and printers.

You will troubleshoot, install and move equipment, provide VIP client support, and maintain OEM certifications while following ITIL-driven service processes to deliver high-quality customer service.

Qualifications

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Maintains OEM certifications as directed by management.
• Knowledge of ITIL methodologies; A+ certification is desired.

Responsibilities

• Troubleshoot and repair PC hardware and peripherals.
• Provide VIP client support.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Desk-side support activities and client-focused service delivery.
• Communicate status and repair timelines to end-users and service desk.
• Follow documented service operations policies and procedures.

Skills

Communication skills

Customer service

Desk-side support

IT hardware knowledge

End-user support

Education

Technical school certification or equivalent

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and support tasks for end-user computing devices including PCs, laptops, tablets and printers.

You will troubleshoot, install and move equipment, provide VIP client support, and maintain OEM certifications while following ITIL-driven service processes to deliver high-quality customer service.