Onsite IT Service Engineer for VIP Clients

Worldwide TechServices; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to provide intermediate-level repair and desk-side support for a range of technology products in an end-user computing environment. You will troubleshoot PCs, desktops, laptops, tablets, and printers and assist VIP clients with timely, professional service.

The role emphasizes proactive communication, adherence to service policies, and collaboration with the service desk to meet performance metrics.

Qualifications

• Requires a technical school certification or equivalent of 2–4 years of relevant experience.
• Maintains OEM certifications as directed by management and understands ITIL methodologies.
• A+ certification is desirable and additional customer-specific training may be required.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers in an end-user environment.
• Provide support to identified VIP clients.
• Respond to change management requests and install new PC equipment.
• Perform IMAC (Install/Move/Add/Change) activities and desk-side support.
• Demonstrate strong technical and professional service skills at all times.
• Meet customer service and operational metrics per guidelines.
• Communicate proactively with end-users and service desk on status and estimates.
• Follow documented service operations policies and procedures.
• Perform other duties as needed to meet business requirements.

Skills

Customer communication

Problem solving

Oral and written communication

Instruction following

Lift up to 50 lbs

Repair toolkit ownership

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Customer Service Engineer to provide intermediate-level repair and desk-side support for a range of technology products in an end-user computing environment. You will troubleshoot PCs, desktops, laptops, tablets, and printers and assist VIP clients with timely, professional service.

The role emphasizes proactive communication, adherence to service policies, and collaboration with the service desk to meet performance metrics.