VIP Desk-Side IT Support Engineer

Worldwide TechServices; Tampa (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks in an end-user computing environment. The role includes troubleshooting PCs, desktops, laptops, tablets, and printers, with VIP client support and desk-side service.

You will handle IMAC moves and adhere to service policies while maintaining professional communication with customers. This position emphasizes strong technical and customer-facing skills, with opportunities to work on varied hardware

Qualifications

• Technical school certification or 2–4 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• A+ certification is desired.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests including IMAC activities.
• Perform desk-side support and IMAC tasks.
• Communicate repair status and time estimates to end-users and service desk.
• Follow documented service policies and procedures.

Skills

Communication

Customer-facing

Interpersonal skills

Instruction following

Equipment handling

Education

Technical certification or equivalent experience

Tools

Hardware basics

ITIL concepts

Job description

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks in an end-user computing environment. The role includes troubleshooting PCs, desktops, laptops, tablets, and printers, with VIP client support and desk-side service.

You will handle IMAC moves and adhere to service policies while maintaining professional communication with customers. This position emphasizes strong technical and customer-facing skills, with opportunities to work on varied hardware