VIP Loyalty & Promotions Specialist

National Geographic; United States; On-site; USD 64,000 - 80,000; Full time

Job summary

DraftKings, a regulated digital sports entertainment and gaming company, is seeking a VIP Service Representative to deepen loyalty with our most valuable players. You will manage day-to-day VIP strategies, share promotions, and tailor experiences that strengthen brand connection while ensuring compliance with gaming policies.

In a fast-paced, collaborative environment, you will build trusted relationships, analyze data trends, participate in events, and help allocate promotional budgets.

Qualifications

• Bachelor’s degree in a related field or relevant experience.
• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Ability to analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licens(es).

Responsibilities

• Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
• Participate in customer events to elevate our brand and increase customer engagement.
• Effectively distribute an allotted promotional budget amongst our VIP players.
• Proactively champion best-in-class customer experiences.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Sales experience

Account management

Data analysis

Willingness to travel

Education

Bachelor's degree or relevant experience

Job description

DraftKings, a regulated digital sports entertainment and gaming company, is seeking a VIP Service Representative to deepen loyalty with our most valuable players. You will manage day-to-day VIP strategies, share promotions, and tailor experiences that strengthen brand connection while ensuring compliance with gaming policies.

In a fast-paced, collaborative environment, you will build trusted relationships, analyze data trends, participate in events, and help allocate promotional budgets.