VIP Lifecycle Associate: Engage High-Value Players

DraftKings Inc.

Boston (MA)

On-site

USD 54,000 - 68,000

Full time

4 days ago

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Job summary

DraftKings Inc. is seeking a VIP Lifecycle Associate to craft unforgettable experiences for our VIP players and prospective VIPs.

You will focus on establishing strong relationships through multi-channel engagement, and you’ll help determine eligibility for VIP placement while optimizing engagement strategies. You will also contribute to onboarding improvements and support business growth for new state product launches, requiring a bachelor’s degree and at least 1 year in a client-facing role,

Qualifications

Bachelor’s degree in a related field and at least 1 year of experience in a client-facing role.
An analytical and solutions-focused mindset to achieve results for our customers.
Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
Effectively evaluate a player’s potential for placement in the DraftKings VIP Program.
Assist in developing and optimizing strategies for player engagement and qualification.
Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
Contribute to business acquisition efforts for new state product launches.