VIP Lifecycle Engagement Specialist

MFS Investments

Boston (MA)

On-site

USD 54,000 - 68,000

Full time

3 days ago

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Job summary

DraftKings is seeking a VIP Lifecycle Associate to craft unforgettable experiences for our VIP players. You’ll drive engagement, assess candidate fit for the VIP program, and support onboarding to foster loyalty and positive experiences.

This full-time role, based in the US, requires a bachelor’s degree, client-facing experience, travel willingness, and the ability to obtain state gaming licenses. Salary ranges from 54,400 to 68,000 USD, with bonus and benefits.

Qualifications

Bachelor’s degree in a related field and at least 1 year of experience in a client-facing role.
Analytical and solutions-focused mindset to achieve results for our customers.
Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
Effectively evaluate a player's potential for placement in the DraftKings VIP Program.
Assist in developing and optimizing strategies for player engagement and qualification.
Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
Contribute to business acquisition efforts for new state product launches.