VIP Experience Manager | Elite Player Relations & Events

National Geographic; United States; On-site; USD 68,000 - 85,000; Full time

Job summary

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, executing day-to-day strategy of our VIP engagement program to understand the true needs of our players and drive loyalty.

You’ll create new business revenue through authentic player relationships, manage the end-to-end player experience across events and communications, and ensure adherence to VIP policies and responsible gaming guidelines.

Qualifications

• Bachelor’s degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Customer relationship skills

Analytical mindset

Negotiation

Education

Bachelor’s degree or relevant experience

Job description

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, executing day-to-day strategy of our VIP engagement program to understand the true needs of our players and drive loyalty.

You’ll create new business revenue through authentic player relationships, manage the end-to-end player experience across events and communications, and ensure adherence to VIP policies and responsible gaming guidelines.