VIP Player Experience Architect (Remote)

DraftKings; United States; Remote; USD 54,000 - 68,000; Full time

Job summary

DraftKings is seeking a VIP Lifecycle Associate to craft unforgettable experiences for our high-potential VIP players. You will lead customer relationships across channels, evaluate player potential for VIP placement, and help shape engagement strategies that foster loyalty and long-term value.

In a fast-paced, entrepreneurial environment, you’ll travel as needed and work nights and weekends. A related bachelor’s degree and 1+ year in a client-facing role are required, along with the ability to

Qualifications

• Bachelor’s degree in a related field and at least 1 year of client-facing experience.
• Analytical and solutions-focused mindset to achieve results.
• Willingness to travel and work nights and weekends.

Responsibilities

• Engage with VIP players across channels to build strong relationships.
• Evaluate a player's potential for placement in the VIP Program.
• Develop and optimize strategies for player engagement and qualification.
• Provide feedback to improve onboarding and player experience.
• Contribute to business efforts for new state product launches.

Skills

Analytical mindset

Solutions-focused

Adaptability

Travel and nights/weekends

Education

Bachelor’s degree in a related field

Job description

DraftKings is seeking a VIP Lifecycle Associate to craft unforgettable experiences for our high-potential VIP players. You will lead customer relationships across channels, evaluate player potential for VIP placement, and help shape engagement strategies that foster loyalty and long-term value.

In a fast-paced, entrepreneurial environment, you’ll travel as needed and work nights and weekends. A related bachelor’s degree and 1+ year in a client-facing role are required, along with the ability to