VIP Player Growth & Engagement Lead

DraftKings Inc.; Boston (MA); On-site; USD 88,000 - 111,000; Full time

Job summary

DraftKings Inc. in Boston, MA is seeking a Player Development Executive to deepen VIP relationships and drive net revenue through high-touch service.

You will leverage customer insights and performance data to identify opportunities, deliver personalized experiences, and guide proactive sales strategies across teams. You will need a Bachelor’s degree or 5+ years in gaming, hospitality, sales, or marketing, with a proven ability to improve operational efficiency and maintain regulatory licenses.

Qualifications

• Bachelor's degree or 5+ years in gaming, hospitality, sales, or marketing.
• Passion for delivering outstanding player experiences.
• Proven success identifying and implementing revenue-improving strategies.
• Ability to obtain and maintain state gaming licenses.
• Knowledge of responsible gaming requirements.

Responsibilities

• Develop and strengthen relationships with premier VIP players with personalized service.
• Drive VIP sales metrics that contribute to engagement, market share, and net revenue growth.
• Use customer and performance data to identify trends and opportunities.
• Proactively identify customer needs and recommend VIP solutions.
• Follow all VIP policies and guidelines, including responsible gaming requirements.
• Manage customer escalations with internal teams for timely resolutions.

Skills

Relationship-building

Customer-focused approach

Education

Bachelor's degree or 5+ years in gaming/hospitality/sales/marketing

Job description

DraftKings Inc. in Boston, MA is seeking a Player Development Executive to deepen VIP relationships and drive net revenue through high-touch service.

You will leverage customer insights and performance data to identify opportunities, deliver personalized experiences, and guide proactive sales strategies across teams. You will need a Bachelor’s degree or 5+ years in gaming, hospitality, sales, or marketing, with a proven ability to improve operational efficiency and maintain regulatory licenses.