VIP Lounge Concierge: Elite Guest Experience

MGM Resorts International; United States; Presencial; USD 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free meals in Bellagio dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Resumo da oferta

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to greet VIP guests, manage check-in/out, and fulfill bespoke concierge requests, crafting unforgettable moments from the first contact. You’ll tailor experiences by understanding each guest’s story and needs, guiding their journey with care and flair.

The role emphasizes exceptional service, smooth operations, and collaboration with property teams to ensure guest satisfaction and memorable experiences at MGM Resorts

Qualificações

• Must be 21 years of age or older.
• High school diploma or GED.
• One year of Front Desk or Concierge experience preferred.
• One year of Guest Services experience in a similar resort setting preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsabilidades

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while fostering an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash transactions per procedures.

Conhecimentos

Customer service

Interpersonal skills

Communication

Formação académica

High school diploma or GED

Descrição da oferta de emprego

MGM Resorts International in Las Vegas is seeking a VIP Lounge Representative to greet VIP guests, manage check-in/out, and fulfill bespoke concierge requests, crafting unforgettable moments from the first contact. You’ll tailor experiences by understanding each guest’s story and needs, guiding their journey with care and flair.

The role emphasizes exceptional service, smooth operations, and collaboration with property teams to ensure guest satisfaction and memorable experiences at MGM Resorts