VIP Lounge Experience Host

MGM Resorts International

Las Vegas (NV)

On-site

USD 26,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage, retail/enterta

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is seeking a VIP Lounge Representative at Mandalay Bay in Las Vegas to deliver exceptional guest experiences from check-in to check-out. You will interact with guests with warmth, manage billing with hosts, and ensure flawless lounge operations daily.

The role emphasizes accurate cash handling, coordination with property teams, and delivering memorable experiences in a fast-paced entertainment environment.

Qualifications

Prior guest service experience is preferred.
Front Desk or Concierge experience is preferred.

Responsibilities

Ensure VIP check-in/out is efficient and professional, coordinating with property and guests.
Resolve guest bills with casino hosts for additional charges like food, beverages, or show tickets.
Process charges and credits accurately, handle cash/credit transactions, and balance cash and cash equivalents per procedures.
Open the VIP lounge daily following standards, run Opera reports for arrival/departure, and assign rooms for VIP arrivals.
Close the VIP lounge daily, ensure rooms/amenities are prepared, hand keys to front desk, and run next-day arrival reports.

Skills

Guest service experience

Front Desk or Concierge experience

Education

High School Diploma or GED

Job description

The role emphasizes accurate cash handling, coordination with property teams, and delivering memorable experiences in a fast-paced entertainment environment.

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