Front Desk Concierge – Luxury Resort Guest Experience

MGM Resorts; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Health & Income Protection benefits

Professional and personal development"

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

MGM Resorts International in Las Vegas is seeking a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort setting. You will deliver personalized service for arrivals, departures, reservations, and special requests, ensuring a seamless stay.

Join a fast-paced, guest-focused team and help guests feel welcome with WOW moments that make their experience unforgettable.

Qualifications

• 18 years of age or older.
• High School Diploma or GED.
• 1 year of prior relevant Guest Facing Customer Service experience preferred.
• 6 months of prior relevant cash handling experience preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics.
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner.
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits.
• Partner with Housekeeping and other departments to meet guest expectations and special requests.
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures.

Skills

Customer service

Cash handling

Guest-facing communication

Team player

Shift flexibility

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas is seeking a Front Desk Representative to create a warm, memorable first impression for guests in a luxury resort setting. You will deliver personalized service for arrivals, departures, reservations, and special requests, ensuring a seamless stay.

Join a fast-paced, guest-focused team and help guests feel welcome with WOW moments that make their experience unforgettable.