VIP Lounge Host: Deliver WOW Guest Experiences

MGM Resorts International; Hempfield Township (Westmoreland County); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off shift

Wellness incentive programs

Discounts on hotel, food & beverage, &

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts International in Las Vegas seeks a VIP Lounge Representative to welcome guests, understand their stories, and own the guest experience to create WOW moments and memories they carry far beyond their stay.

This role supports guest reservations, VIP check-in/out, billing with hosts for food, beverages or show tickets, and daily opening/closing of the VIP lounge according to department standards; a High School Diploma or GED and a minimum age of 21 are required.

Qualifications

• High School Diploma or GED required.
• Must be a minimum of 21 years of age.

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

Skills

Guest service oriented

Cash handling

Team player

Education

High School Diploma or GED

Tools

Opera reports

Job description

MGM Resorts International in Las Vegas seeks a VIP Lounge Representative to welcome guests, understand their stories, and own the guest experience to create WOW moments and memories they carry far beyond their stay.

This role supports guest reservations, VIP check-in/out, billing with hosts for food, beverages or show tickets, and daily opening/closing of the VIP lounge according to department standards; a High School Diploma or GED and a minimum age of 21 are required.