VIP Concierge – Las Vegas Guest Experience

MGM Resorts International; United States; In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals in employee dining room

Free parking on and off-shift

Development opportunities via employee

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Descrizione del lavoro

The Cosmopolitan of Las Vegas, part of MGM Resorts International, is seeking a Concierge who will craft personalized guest experiences and deliver memorable stays. You will anticipate needs, add thoughtful details, and turn requests into WOW moments that elevate the guest journey.

Key duties include processing guest requests, upselling MGM venues, resolving conflicts promptly, and building relationships with guests and vendors.

Competenze

• Minimum 1 year of prior relevant experience (VIP services, Front Desk or Concierge).
• Must be 21 years of age or older.
• Current Notary and bilingual preferred.

Mansioni

• Professionally and efficiently process guest requests while promoting MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events and promotions.
• Respond to and assist with guest conflict resolution in a timely manner.
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors.
• Stay current on citywide offerings and build a professional network within the hospitality community.
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests.

Formazione

High School Diploma or GED

Descrizione del lavoro

The Cosmopolitan of Las Vegas, part of MGM Resorts International, is seeking a Concierge who will craft personalized guest experiences and deliver memorable stays. You will anticipate needs, add thoughtful details, and turn requests into WOW moments that elevate the guest journey.

Key duties include processing guest requests, upselling MGM venues, resolving conflicts promptly, and building relationships with guests and vendors.