VIP Programs Lead: Player Development & Events

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Free parking

Tuition reimbursement

Discounted meals

Employee discounts

Job summary

Live! Casino & Hotel Maryland is seeking a Player Development Supervisor to lead the Marketing/Relationship Marketing Coordinators and VIP Services team. You will oversee VIP events, coordinate scheduling, and ensure efficient daily operations that align with Live!

brand standards. The ideal candidate will have 2–5 years in a supervisory role within hospitality, a related degree, and the ability to obtain a gaming license.

Qualifications

• Minimum two years in a related role.
• Hospitality, touring or travel agency experience is preferred.
• 2–5 years in a high-volume professional office env. and/or supervisory in entertainment/hospitality.
• Two-year degree in a related field or equivalent work exp. (a four-year degree is a plus).
• College degree in a related field is preferred.
• Must be able to obtain/maintain a valid gaming license as required by the state.

Responsibilities

• Supervise, support, and train Marketing/Relationship Marketing Coordinators.
• Oversee event prep and execution including rosters, RSVP lists, and logistics.
• Manage coordinator scheduling, attendance, and floor coverage.
• Coordinate staffing to ensure proper coverage for Relationship Marketing.
• Collaborate with leadership to align team efforts with engagement strategies.
• Monitor compliance with SOPs and payment processes.
• Prepare operational and administrative reports.

Skills

Communication

Leadership

Event coordination

Training & coaching

Microsoft Office

Education

Two-year degree

Bachelor's degree preferred

Tools

QCI

LMS

Monday.com

Loyalty system

Excel

Job description

Live! Casino & Hotel Maryland is seeking a Player Development Supervisor to lead the Marketing/Relationship Marketing Coordinators and VIP Services team. You will oversee VIP events, coordinate scheduling, and ensure efficient daily operations that align with Live!

brand standards. The ideal candidate will have 2–5 years in a supervisory role within hospitality, a related degree, and the ability to obtain a gaming license.