Guest Experience Agent — Front Desk & VIP Service

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); Presencial; USD 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Life Insurance

Disability insurance

Retirement match

Bonus program

Pay raises (annual)

Mentorship programs

Tuition reimbursement

Free parking

Meal discounts

Travel discounts

Resumo da oferta

Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services professional to check guests in and out, process payments, confirm reservations, and communicate hotel policies and amenities to guests with courtesy and accuracy.

You will join the Front Office team to ensure a seamless guest experience, handle VIP arrivals, manage phone inquiries, and maintain guest history files while upholding property standards and gaming regulations.

Qualificações

• High school diploma or GED required; retail or customer service experience a plus.
• Must be able to comply with state gaming regulations, which may include obtaining a license.
• Ability to read and interpret instructions and directions for guest service and front desk operations.

Responsabilidades

• Check in/check out hotel guests courteously and efficiently; process payments and confirm reservations.
• Provide information to guests and visitors about hotel features, rates, packages and promotions.
• Answer phones promptly and route inquiries to appropriate departments.
• Maintain guest history files and communicate VIP arrivals to designated personnel.
• Handle group check-ins/outs and coordinate with housekeeping and other departments to ensure guest satisfaction.
• Balance cash and process financial transactions according to procedures.

Conhecimentos

Guest communication

Instruction interpretation

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Live! Casino & Hotel Philadelphia is seeking a Front Desk/Guest Services professional to check guests in and out, process payments, confirm reservations, and communicate hotel policies and amenities to guests with courtesy and accuracy.

You will join the Front Office team to ensure a seamless guest experience, handle VIP arrivals, manage phone inquiries, and maintain guest history files while upholding property standards and gaming regulations.