VIP Desktop Support Specialist

Gr8ttek; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist in Vancouver, WA to support end-user computing environments. The role requires 3+ years of troubleshooting experience across PCs, desktops, laptops, tablets, and printers, with IMAC duties and deskside service.

A+ certification is preferred and OEM certifications should be maintained as directed. The position is a long-term potential contract-to-hire with a $20.00 per hour W2 pay, typically converting around six months.

Qualifications

• 3+ years experience troubleshooting and repairing in end-user environments (PCs/desktops/laptops/tablets/printers).
• Experience performing Install/Move/Add/Change (IMAC) activities.
• Understanding of ITIL methodologies.
• A+ certification is desirable.
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and deskside support.
• Perform IMAC activities as required.
• Conduct desk-side support and other assigned tasks.
• Demonstrate professional services skills at all times.
• Meet customer service satisfaction guidelines.

Skills

Troubleshooting

End-user support

VIP support

IMAC activities

Customer service

Education

A+ certification

OEM certifications

Job description

Gr8ttek is seeking a Desktop Support Specialist in Vancouver, WA to support end-user computing environments. The role requires 3+ years of troubleshooting experience across PCs, desktops, laptops, tablets, and printers, with IMAC duties and deskside service.

A+ certification is preferred and OEM certifications should be maintained as directed. The position is a long-term potential contract-to-hire with a $20.00 per hour W2 pay, typically converting around six months.