Desktop Support Technician_Bellingham

Gr8ttek, LLC; Bellingham (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Gr8ttek, LLC invites applications for a Desktop Support Specialist in Bellingham, WA. The role focuses on end-user computing support, repairing PCs, desktops, laptops, tablets and printers in a fast-paced environment.

The ideal candidate has 3+ years of hands-on experience, familiarity with ITIL processes, and preferably an A+ certification. This on-site position offers long-term potential with a typical six-month conversion to our client via W2 payroll.

Qualifications

• 3+ years of experience performing basic and moderately complex end-user IT troubleshooting and repair.
• Experience supporting PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies.

Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Skills

End-user IT support

ITIL familiarity

VIP client support

Tools

A+ certification desired

Job description

Gr8ttek is currently seeking aDesktop Support Specialistin Bellingham, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

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