Desktop Support Specialist: End-User IT & IMAC Expert

Gr8ttek; Longview (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist for Longview, WA. This role offers a long-term potential contract-to-hire and pays $19.50 per hour (W2), with conversion typically around six months.

The company emphasizes aligning your IT expertise with client needs to build lasting partnerships. The ideal candidate will have 3+ years of end-user troubleshooting experience across PCs, desktops, laptops, tablets, and printers, plus OEM certifications and ITIL knowledge.

Qualifications

• 3+ years of experience in troubleshooting and repair in end-user environments (PCs, desktops, laptops, tablets, printers).
• Maintenance of OEM certifications as directed by management.
• Understanding of ITIL methodologies; A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and deskside support.
• 3+ years experience performing IMAC activities (Install/Move/Add/Change).
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other metrics.
• Proactively communicate with end-users and service desk regarding arrival times, repair time estimates and status.
• Understand and follow all documented service operations policies and procedures.

Skills

End-user support

Troubleshooting

Customer service

Tools

OEM Certifications

ITIL

Job description

Gr8ttek is seeking a Desktop Support Specialist for Longview, WA. This role offers a long-term potential contract-to-hire and pays $19.50 per hour (W2), with conversion typically around six months.

The company emphasizes aligning your IT expertise with client needs to build lasting partnerships. The ideal candidate will have 3+ years of end-user troubleshooting experience across PCs, desktops, laptops, tablets, and printers, plus OEM certifications and ITIL knowledge.