Desk-Side End-User IT Support Technician

Gr8ttek; Sedro-Woolley (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Gr8ttek is seeking a Desktop Support Specialist to join their Sedro-Woolley, WA team. The role involves end-user support, deskside assistance, and IMAC tasks in a fast-paced environment.

You will troubleshoot PCs, laptops, tablets, and printers, while maintaining professional service levels. The ideal candidate has 3+ years of experience in end-user IT support, familiarity with ITIL processes, and an A+ certification is desired.

Qualifications

• 3+ years of end-user troubleshooting and repair experience.
• Experience with PCs, desktops, laptops, tablets and printers.
• Familiarity with ITIL processes.
• A+ certification desired.

Responsibilities

• Provide support to identified VIPs and end users.
• Respond to change management requests including equipment installations and deskside support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support and on-site troubleshooting.
• Display strong technical and professional service skills at all times.
• Meet customer service metrics and guidelines.
• Communicate status and time estimates with end users and service desk.

Skills

End-user support

Desk-side support

Customer service

Troubleshooting

Education

A+ Certification

ITIL familiarity

Tools

PCs

Desktops

Laptops

Tablets

Printers

Job description

Gr8ttek is seeking a Desktop Support Specialist to join their Sedro-Woolley, WA team. The role involves end-user support, deskside assistance, and IMAC tasks in a fast-paced environment.

You will troubleshoot PCs, laptops, tablets, and printers, while maintaining professional service levels. The ideal candidate has 3+ years of experience in end-user IT support, familiarity with ITIL processes, and an A+ certification is desired.