Desktop Support Technician_Vancouver

Gr8ttek, LLC; Vancouver (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Gr8ttek, LLC is seeking a Desktop Support Specialist in Vancouver, WA to support a range of end-user devices including PCs, laptops, tablets, and printers. The role requires hands-on troubleshooting and strong customer service to ensure smooth IT operations.

The ideal candidate has 3+ years of experience in end-user support, ITIL awareness, and an A+ certification is desired. This is a long-term potential CTH opportunity with a pay rate of $20.00 per hour (W2).

Qualifications

• 3+ years experience in end-user IT support.
• Experience with PCs, laptops, tablets and printers.
• A+ certification is desired and ITIL understanding is a plus.

Responsibilities

• Provide VIP client support and desk-side assistance.
• Handle IMAC activities (install/move/add/change).
• Deliver timely repairs and update service status.
• Maintain professional communication with end-users and service desk.

Skills

End-user support

Troubleshooting

Customer service

Education

A+ certification

ITIL familiarity

Job description

Gr8ttek is currently seeking aDesktop Support SpecialistinVancouver, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities:

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Requirements:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

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