Desktop Support Technician_Vancouver

Gr8ttek; Vancouver (WA); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

Gr8ttek is seeking a Desktop Support Specialist in Vancouver, WA to support end-user computing environments. The role requires 3+ years of troubleshooting experience across PCs, desktops, laptops, tablets, and printers, with IMAC duties and deskside service.

A+ certification is preferred and OEM certifications should be maintained as directed. The position is a long-term potential contract-to-hire with a $20.00 per hour W2 pay, typically converting around six months.

Qualifications

• 3+ years experience troubleshooting and repairing in end-user environments (PCs/desktops/laptops/tablets/printers).
• Experience performing Install/Move/Add/Change (IMAC) activities.
• Understanding of ITIL methodologies.
• A+ certification is desirable.
• Maintain OEM certifications as directed by management.

Responsabilités

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and deskside support.
• Perform IMAC activities as required.
• Conduct desk-side support and other assigned tasks.
• Demonstrate professional services skills at all times.
• Meet customer service satisfaction guidelines.

Connaissances

Troubleshooting

End-user support

VIP support

IMAC activities

Customer service

Formation

A+ certification

OEM certifications

Description du poste

Gr8ttek is currently seeking aDesktop Support SpecialistinVancouver, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Gr8ttek is currently seeking aDesktop Support SpecialistinVancouver, WA.

This is a long-term potential CTH opportunity. The pay will be$20.00(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Desktop Support Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures

Requirements

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired