VIP Desktop Support Engineer (On-Site & Remote)

Service Global, Inc.; Swiftwater (Monroe County); On-site; USD 50,000 - 70,000; Full time

Job summary

Service Global, Inc. is seeking a competent Desktop Support technician to manage incidents for desktop devices, from initial reporting through resolution. The role covers hardware, software, and connectivity support across the full device lifecycle, including remote management and image deployment.

The candidate will monitor security and antivirus status and provide VIP desk-side support when needed. Experience with AD and ServiceNow is preferred, along with strong MS Office/Outlook skills, VPN

Responsibilities

• Manage Desktop Devices incidents from inception to resolution.
• Provide standard hardware/ software support for desktop devices across lifecycle.
• Assist with patching, image deployment, and configuration of desktop environments.
• Monitor security profiles/antivirus on desktops and ensure compliance.
• VIP desk-side support at the site when other IT support is unavailable.

Job description

Service Global, Inc. is seeking a competent Desktop Support technician to manage incidents for desktop devices, from initial reporting through resolution. The role covers hardware, software, and connectivity support across the full device lifecycle, including remote management and image deployment.

The candidate will monitor security and antivirus status and provide VIP desk-side support when needed. Experience with AD and ServiceNow is preferred, along with strong MS Office/Outlook skills, VPN