Desktop Support Engineer - L1 (VIP & Remote)

Iron Systems, Inc; Conshohocken (Montgomery County); On-site; USD 60,000 - 92,000; Full time

Job summary

Iron Systems, Inc. is seeking a skilled Desktop Support Specialist to manage incidents and IMAC/deskside services for Windows desktops. You will ensure proper imaging, software deployment, and security compliance across devices.

The role requires 3–5 years of experience, familiarity with SCCM/Intune, AD, and VPN, and the ability to work onsite at client sites in the United States. Strong problem-solving and collaboration skills are essential.

Qualifications

• Minimum 3–5 years of relevant experience in desktop support or IT operations.
• Experience imaging Windows 11 and deploying Windows via PXE or similar tooling.
• Proficient with SCCM/Intune and software rollout tasks.
• Strong knowledge of AD, BitLocker, Outlook administration and MS Office.
• Familiarity with ITIL incident/change/problem processes and service management.
• Experience supporting MAC devices and tablets is a plus.
• Experience with ServiceNow or similar ticketing systems.
• Knowledge of VPN, Lync/Skype for Business, and remote support tools.
• Hands-on hardware break-fix and imaging tasks with vendor-supplied spares.

Responsibilities

• Manage desktop device incidents (hardware, software, connectivity) to resolution.
• Handle IMAC and deskside support services, including break-fix for laptops/desktops.
• Provide standard hardware/software support for desktop lifecycles across devices.
• Remote manage desktops, perform patching, hardware replacements with vendor spares.
• Analyze service desk calls to identify training/automation opportunities.
• Ensure desktop images are correctly installed on devices.
• Monitor security profiles and antivirus on all desktop devices; enforce compliance.
• Serve as VIP deskside IT contact at sites when primary teams are unavailable.

Skills

Windows 7 OS

Windows 11 imaging/reimaging

SCCM

Intune

AD

BitLocker

Outlook administration

ServiceNow

VPN

MS Office

Lync/Skype for Business

ITIL processes

MAC devices & tablets support

Education

Associate degree (A.A.) or equivalent

Bachelor's Degree preferred

Tools

SCCM

Intune

ServiceNow

VPN

Remote support tools

Job description

Iron Systems, Inc. is seeking a skilled Desktop Support Specialist to manage incidents and IMAC/deskside services for Windows desktops. You will ensure proper imaging, software deployment, and security compliance across devices.

The role requires 3–5 years of experience, familiarity with SCCM/Intune, AD, and VPN, and the ability to work onsite at client sites in the United States. Strong problem-solving and collaboration skills are essential.