VIP Desktop Engineer – Hybrid MSP, On-Call

Align; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA options

401(k) plan with company match

ClassPass membership

Paid Time Off

Company-paid holidays

Cellphone Reimbursement

Floating Holiday

Pre-tax commuter benefits

Wellness programs

Employee referral program

Job summary

Align is seeking an experienced Desktop Engineer to join our Managed Services team. This role combines strong desktop and end-user support with exceptional customer service, focusing on executives, VIPs, and other high-touch users in a fast-paced corporate environment.

The Desktop Engineer will provide hands-on technical support onsite, three days a week at our NYC office, and participate in a rotational on-call schedule including overnights and weekends.

Qualifications

• 2–5 years in MSP or similar client-facing IT support.
• Bachelor’s degree in Information Technology, Computer Science, or related discipline, or equivalent professional experience and certifications.
• Experience supporting hybrid and cloud-based environments.
• Hands-on experience with Microsoft 365, Exchange, Microsoft Intune, and Microsoft Entra ID (Azure AD).
• Working knowledge of remote-access technologies, including VPN, virtual machines, Azure Virtual Desktop (AVD), and Remote Desktop.
• Familiarity with Active Directory and Group Policy.
• Experience supporting users within Hedge Fund, Alternative Investment, or Financial Services preferred.

Responsibilities

• Provide onsite deskside and end-user technical support at a key Managed Services client location.
• Deliver a high level of customer service and technical support, with particular attention to executive and VIP users.
• Own technical issues through resolution, maintaining clear communication and timely follow‑up with clients throughout the support process.
• Translate technical concepts into clear, client-friendly language for users with varying levels of technical knowledge.
• Troubleshoot desktop, laptop, connectivity, IP phone, printing, and application-related issues.
• Support Microsoft 365 applications and services, including common desktop and productivity-related issues.
• Install, configure, upgrade, and remove desktop applications, hardware, and user workstations.
• Troubleshoot general workstation and infrastructure-related issues and help ensure end-user technology remains operational and reliable.
• Escalate complex technical issues appropriately while maintaining ownership of the client experience and communication.
• Accurately document troubleshooting steps, resolutions, and relevant client information per Managed Services processes.

Skills

Executive support

Customer service

Desktop support

Problem solving

Technical communication

Education

Bachelor's in IT or related field

Tools

Microsoft 365

Exchange

Intune

Azure AD

Remote Desktop

VPN

Job description

Align is seeking an experienced Desktop Engineer to join our Managed Services team. This role combines strong desktop and end-user support with exceptional customer service, focusing on executives, VIPs, and other high-touch users in a fast-paced corporate environment.

The Desktop Engineer will provide hands-on technical support onsite, three days a week at our NYC office, and participate in a rotational on-call schedule including overnights and weekends.