Executive Desktop Support Specialist: VIP & Remote

Manpower San Diego; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Manpower San Diego is seeking a Desktop Support Specialist to deliver high-quality technical support across the organization, including VIPs and executives, remote and onsite staff. The role emphasizes customer service, responsiveness, and technical excellence while ensuring effective communication with both technical and non-technical personnel.

Key responsibilities include supporting hardware, software, and peripherals; diagnosing issues with laptops, desktops, printers, and mobile devices;

Qualifications

• Clear verbal and written communication skills.
• Proven experience in customer-service oriented technical support.
• Ability to troubleshoot hardware and software issues.
• Experience in a fast-paced corporate IT environment.
• Familiarity with networking fundamentals (Wi‑Fi, VPNs, remote access).
• Proficiency with Microsoft Windows OS, Office apps, and desktop/laptop hardware.
• Experience supporting mobile devices.
• Ability to work independently with good judgment.

Responsibilities

• Provide technical support to end users on core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, and mobile devices.
• Maintain and meet SLAs, quality targets, and customer satisfaction goals.
• Communicate technical information clearly to technical and non-technical audiences.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to resolve complex issues.
• Perform other duties as assigned based on business needs.

Skills

Strong communication

Customer service

Troubleshooting

Windows OS

Networking basics

Mobile device support

Documentation

Independent decision making

Tools

ServiceNow

Job description

Manpower San Diego is seeking a Desktop Support Specialist to deliver high-quality technical support across the organization, including VIPs and executives, remote and onsite staff. The role emphasizes customer service, responsiveness, and technical excellence while ensuring effective communication with both technical and non-technical personnel.

Key responsibilities include supporting hardware, software, and peripherals; diagnosing issues with laptops, desktops, printers, and mobile devices;