VIP IT Desktop Support Engineer

Worldwide TechServices; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to perform troubleshooting and repair activities in an end-user computing environment. The role includes providing VIP client support and desk-side assistance.

Ideal candidates have 2–4 years of relevant experience, ITIL knowledge, and an OEM certification background. A+ certification is preferred and the job requires basic repair tools and physical capability to lift equipment.

Qualifications

• Technical school certification or equivalent with 2–4 years of relevant experience.
• Maintain OEM certifications as directed by Management.
• Knowledge of ITIL methodologies.
• A+ certification is desired.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Meet established customer service satisfaction and other metrics.

Skills

Communication

Customer-facing

Interpersonal skills

Following instructions

Physical stamina

Repair toolkit

Education

Technical school certification

A+ certification

Job description

Worldwide TechServices is seeking a Customer Service Engineer to perform troubleshooting and repair activities in an end-user computing environment. The role includes providing VIP client support and desk-side assistance.

Ideal candidates have 2–4 years of relevant experience, ITIL knowledge, and an OEM certification background. A+ certification is preferred and the job requires basic repair tools and physical capability to lift equipment.