VIP Desktop Support Pro | Remote & On-Site IT Help

Service Global, Inc.; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Service Global, Inc. is seeking a professional in Glendale, Arizona to manage hardware and software incidents for desktop devices. The role involves supporting standard and approved hardware/software throughout their lifecycle, including remote management and optimization.

The ideal candidate requires a strong knowledge of the Windows 7 operating system, with a preference for experience in MAC devices and relevant ITIL processes. This position also provides VIP support and serves as a contact for IT-related issues at the site.

Qualifications

• Knowledge and experience on Windows 7 OS.
• Good understanding of ITIL process for Incident, Change, and Problem management.
• Experience with Service management tools like Service Now.

Responsibilities

• Manage desktop device incidents through to resolution.
• Monitor security profiles on all Desktop Devices.
• Provide VIP support for desk-side issues and act as the point of contact for IT-related issues.

Skills

Windows 7 OS

EUC tools

Service management tool – Service Now

MS Office

VPN support

MAC devices

Education

Associate degree in electronics

Bachelor's Degree preferred

Tools

Remote support tools

Job description

Service Global, Inc. is seeking a professional in Glendale, Arizona to manage hardware and software incidents for desktop devices. The role involves supporting standard and approved hardware/software throughout their lifecycle, including remote management and optimization.

The ideal candidate requires a strong knowledge of the Windows 7 operating system, with a preference for experience in MAC devices and relevant ITIL processes. This position also provides VIP support and serves as a contact for IT-related issues at the site.