VIP Desk-Side IT Support Engineer

SmartRecruiters, Inc.; Bellingham (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Worldwide TechServices is a global provider of technology services and solutions delivering infrastructure and professional services to a wide range of clients. The Customer Service Engineer role focuses on intermediate-level repair and end-user support for PCs, laptops, tablets, printers, and related devices in a user environment.

The position emphasizes customer service excellence, adherence to ITIL-aligned processes, and timely communication with clients and service desks.

Qualifications

• Technical school certification or equivalent of 2-4 years of relevant experience.
• A+ certification is desired.
• ITIL knowledge is preferred.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including PCs, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Job description

Worldwide TechServices is a global provider of technology services and solutions delivering infrastructure and professional services to a wide range of clients. The Customer Service Engineer role focuses on intermediate-level repair and end-user support for PCs, laptops, tablets, printers, and related devices in a user environment.

The position emphasizes customer service excellence, adherence to ITIL-aligned processes, and timely communication with clients and service desks.