VIP Desk-Side IT Support Engineer

SmartRecruiters, Inc.; Vancouver (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions to demanding clients, based in Billerica, MA. We seek a Customer Service Engineer to repair a range of end-user computing devices and provide field support across client environments.

The role emphasizes VIP client support, desk-side service, ITIL-aligned processes, and IMAC work. A technical certification or 2–4 years of experience is typical, with A+ preferred.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain OEM certifications as directed and understand ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities on PCs, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Meet customer service satisfaction levels and operational metrics.
• Communicate proactively with end-users and service desk regarding status.
• Follow documented service operations policies and procedures.
• Other duties or certifications may be assigned.

Skills

Communication

Customer-facing

Written communication

Interpersonal skills

Instruction following

Physical lifting

Repair toolkit

Education

Technical certification

2-4 years experience

Tools

PC hardware

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to demanding clients, based in Billerica, MA. We seek a Customer Service Engineer to repair a range of end-user computing devices and provide field support across client environments.

The role emphasizes VIP client support, desk-side service, ITIL-aligned processes, and IMAC work. A technical certification or 2–4 years of experience is typical, with A+ preferred.