VIP IT Support Engineer - Desk-Side & Repairs

SmartRecruiters, Inc.; Sedro-Woolley (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions to demanding clients. The Customer Service Engineer role performs repair and support tasks for end-user computing devices, including PCs, desktops, laptops, tablets and printers, within a fast-paced environment.

Responsibilities include troubleshooting, IMAC moves, desk-side support, and ensuring customer satisfaction metrics are met, with strong emphasis on communication and professional service.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair.
• Understands and follows all documented service operations policies and procedures.

Skills

Communication skills

Customer-facing

Interpersonal skills

Follow instructions

Education

Technical school certification or equivalent (2-4 years)

Tools

ITIL knowledge

OEM certifications

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to demanding clients. The Customer Service Engineer role performs repair and support tasks for end-user computing devices, including PCs, desktops, laptops, tablets and printers, within a fast-paced environment.

Responsibilities include troubleshooting, IMAC moves, desk-side support, and ensuring customer satisfaction metrics are met, with strong emphasis on communication and professional service.