VIP Desk-Side IT Support Engineer

Worldwide TechServices LLC; Iuka (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices LLC is seeking an IT support professional to deliver end-user technical help in a business environment. You will troubleshoot and repair PCs, laptops, tablets, and printers, and provide desk-side support to users on site.

You will respond to change requests, perform IMAC activities, and communicate ETA and status to end users and service desk. Equal emphasis on customer service, professionalism, and adherence to documented policies and procedures.

Qualifications

• Experience providing end-user PC support in a business setting.
• Familiar with IMAC/Change requests and desk-side support.
• Strong communication and customer service skills.
• Ability to follow documented policies and procedures.
• Proactive communication with users and service desk.

Responsibilities

• Troubleshoot and repair PCs, laptops, tablets, and printers.
• Provide support to VIP clients as assigned.
• Respond to change management requests and IMAC tasks.
• Perform desk-side support activities.
• Meet customer service metrics and guidelines.
• Communicate repair ETA and status to users.

Skills

End-user support

Troubleshooting

Desk-side support

Customer service

Communication

Job description

Worldwide TechServices LLC is seeking an IT support professional to deliver end-user technical help in a business environment. You will troubleshoot and repair PCs, laptops, tablets, and printers, and provide desk-side support to users on site.

You will respond to change requests, perform IMAC activities, and communicate ETA and status to end users and service desk. Equal emphasis on customer service, professionalism, and adherence to documented policies and procedures.