VIP Desk-Side IT Support Engineer

Worldwide TechServices; Kennesaw (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Worldwide TechServices in the United States is seeking an IT Support Technician to assist end users with PC and device issues, including desktops, laptops, tablets, and printers, delivering professional service and timely help.

You will perform IMAC tasks, provide desk-side support, communicate repair estimates and status to users and the service desk, and follow all documented policies to meet customer satisfaction and operational metrics.

Qualifications

• Provide end-user IT support for PC hardware and devices.
• Perform IMAC (Install/Move/Add/Change) tasks.
• Communicate status and repair time estimates to users.
• Follow documented service operations policies and procedures.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide desk-side end-user support.
• Perform IMAC activities.
• Meet customer service satisfaction metrics.
• Proactively communicate with end-users and service desk.
• Adhere to documented policies and procedures.

Job description

Worldwide TechServices in the United States is seeking an IT Support Technician to assist end users with PC and device issues, including desktops, laptops, tablets, and printers, delivering professional service and timely help.

You will perform IMAC tasks, provide desk-side support, communicate repair estimates and status to users and the service desk, and follow all documented policies to meet customer satisfaction and operational metrics.