VIP Desk-Side IT Engineer — End-User Support

SmartRecruiters, Inc.; Friday Harbor (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Worldwide TechServices in the United States is hiring a Customer Service Engineer to perform end-user PC repair and basic-to-moderately complex troubleshooting across desktops, laptops, tablets and printers. The role includes supporting VIP clients, handling IMAC moves, and providing desk-side assistance while adhering to service policies and ITIL practices.

Strong communication and professional service skills are essential.

Qualifications

• Exemplary customer-facing communication and professional service.
• Ability to troubleshoot and repair end-user devices in an IT environment.
• Knowledge of ITIL concepts and standards is a plus.

Responsibilities

• Performs basic to moderately complex PC repair and troubleshooting.
• Support VIP clients with timely, professional service.
• Responds to change management requests including new PC installations.
• Conducts IMAC moves and related desk-side activities.
• Delivers desk-side support and on-site assistance as needed.
• Maintains service levels and customer satisfaction per guidelines.
• Communicates repair status and estimates to end-users and service desk.
• Follows documented service operations policies and procedures.
• Other duties or certifications may be assigned as needed.

Skills

Customer-facing

Communication

Technical troubleshooting

Education

Technical school certification

A+ certification desired

Job description

Worldwide TechServices in the United States is hiring a Customer Service Engineer to perform end-user PC repair and basic-to-moderately complex troubleshooting across desktops, laptops, tablets and printers. The role includes supporting VIP clients, handling IMAC moves, and providing desk-side assistance while adhering to service policies and ITIL practices.

Strong communication and professional service skills are essential.