Customer Service Agent

Aristocrat; Manchester (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Retirement plans

Insurance coverage

Job summary

Aristocrat is seeking a Customer Service Agent to deliver world-class support to VIP clients in a fast-paced environment. You will address account, product, and service questions and resolve complex app-related issues across devices.

The role emphasizes proactive communication, collaboration with teammates, and the ability to share exclusive marketing offers while maintaining high service standards.

Qualifications

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems with various apps.
• Capable of handling high volumes of inbound/outbound interactions.
• Experience communicating marketing deals and updates to clients.

Responsibilities

• Provide focused assistance to clients on account, product, and service questions.
• Diagnose and resolve technical problems related to computer, tablet, and cell phone apps.
• Handle advanced inbound calls, real-time chat, and emails; perform outbound calls as needed.
• Share exclusive marketing offers and updates with clients.
• Provide feedback on service gaps to improve quality and satisfaction.
• Meet and exceed performance targets.

Skills

Customer service

Excellent communication

Technical problem solving

Proactive feedback

Multi-channel handling

Team player

Marketing offers knowledge

High-volume support

Tools

Freshworks CRM

Job description

At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!

What You'll Do

• Offer focused assistance to clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

What We're Looking For

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.
• Familiarity with a CRM software (Freshworks) and customer service tools.
• A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.