VIP Client Support Specialist

Aristocrat Interactive; Manchester (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Aristocrat Interactive is seeking a dedicated Customer Service Agent to provide top-tier support for VIP clients. You will handle inquiries related to accounts, products, and services, diagnose complex technical issues across multiple apps, and engage via calls, chat, and email.

The role emphasizes delivering exceptional customer experiences and meeting performance targets. The position involves sharing exclusive marketing offers, providing feedback to improve service quality, and collaborating

Qualifications

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems across applications.
• Strong problem-solving and proactive approach to customer support.
• Experience handling high volumes of inbound and outbound interactions.
• Familiarity with Freshworks CRM.

Responsibilities

• Offer focused assistance to clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

Skills

Customer service

Communication

Problem-solving

High-volume handling

Outbound calls

Team collaboration

CRM software

Tools

Freshworks

Job description

Aristocrat Interactive is seeking a dedicated Customer Service Agent to provide top-tier support for VIP clients. You will handle inquiries related to accounts, products, and services, diagnose complex technical issues across multiple apps, and engage via calls, chat, and email.

The role emphasizes delivering exceptional customer experiences and meeting performance targets. The position involves sharing exclusive marketing offers, providing feedback to improve service quality, and collaborating