Hybrid Tech Support & VIP Customer Care Agent

Aristocrat Interactive; Lansing (MI); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Aristocrat Interactive is growing and hiring multiple full-time Customer Service Agents for various shifts at our Lansing, MI location. You will handle inquiries about accounts, products, and services, troubleshoot issues, and engage with customers across calls, chats, and emails.

This role emphasizes confidentiality, performance targets, and a hybrid work setup. The position supports a fast-paced environment with opportunities to contribute to customer satisfaction and product knowledge while

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Inbound calls

Customer service

Verbal communication

Written communication

Troubleshooting

Typing 90 wpm

Windows OS

Education

High School diploma or equivalent

Tools

Windows Office

Internet speed test

Job description

Aristocrat Interactive is growing and hiring multiple full-time Customer Service Agents for various shifts at our Lansing, MI location. You will handle inquiries about accounts, products, and services, troubleshoot issues, and engage with customers across calls, chats, and emails.

This role emphasizes confidentiality, performance targets, and a hybrid work setup. The position supports a fast-paced environment with opportunities to contribute to customer satisfaction and product knowledge while