VIP Guest Concierge - High-Limit Play

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Retirement Savings with Company Match

Generous Bonus Structure

Tuition Reimbursement

Exclusive Discounts on Travel and Entertainment

Job summary

A leading entertainment casino in Philadelphia is seeking a VIP Host responsible for exceptional service to VIP players. The role involves building relationships, responding to special requests, and handling guest complaints effectively. Candidates must possess a high school diploma or equivalent. Flexibility for an irregular schedule and knowledge of gaming regulations are essential. The position offers competitive perks and a vibrant work environment focused on teamwork and fun.

Qualifications

• Must be able to obtain and maintain a valid gaming license.
• Ability to demonstrate a professional demeanor.
• Must be flexible with work schedule including evenings and weekends.

Responsibilities

• Provide assistance and customer service to VIP guests.
• Build relationships with guests and encourage enrollment in the rewards program.
• Handle guest complaints for positive outcomes.
• Plan and execute assigned events and promotions.

Skills

Customer service

Relationship building

Knowledge of gaming regulations

Problem resolution

Education

High school diploma or GED

Job description

A leading entertainment casino in Philadelphia is seeking a VIP Host responsible for exceptional service to VIP players. The role involves building relationships, responding to special requests, and handling guest complaints effectively. Candidates must possess a high school diploma or equivalent. Flexibility for an irregular schedule and knowledge of gaming regulations are essential. The position offers competitive perks and a vibrant work environment focused on teamwork and fun.