VIP Host: Premier Guest Relations & VIP Experience

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Free Short Term & Long-Term Disability

Retirement Savings with Company Match

Generous Bonus Structure

Tuition Reimbursement

Free parking

Free food and discounted meals

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

A premier entertainment venue in Philadelphia is seeking a VIP Host to provide exceptional customer service to high-value players. Responsibilities include building relationships with guests, ensuring compliance with all gaming regulations, and handling special requests and complaints. Ideal candidates will have a background in customer service or hospitality and must obtain a gaming license. This role offers numerous perks including health coverage, a bonus structure, and more.

Qualifications

• Must be able to obtain and maintain a valid gaming license.
• Demonstrate a professional, positive demeanor in dealing with guests.
• Knowledge of gaming regulations and problem gaming signs.

Responsibilities

• Provide excellent service to VIP players and guests.
• Build relationships with guests and explain benefits of Live! Reward Club.
• Handle guest complaints to ensure positive outcomes.
• Plan and execute assigned parties and special events.

Skills

Customer service

Problem resolution

Knowledge of gaming regulations

Professional demeanor

Flexibility in work schedule

Education

High school diploma or equivalent work experience

Job description

A premier entertainment venue in Philadelphia is seeking a VIP Host to provide exceptional customer service to high-value players. Responsibilities include building relationships with guests, ensuring compliance with all gaming regulations, and handling special requests and complaints. Ideal candidates will have a background in customer service or hospitality and must obtain a gaming license. This role offers numerous perks including health coverage, a bonus structure, and more.