VIP Host: Personal Concierge for High-Value Guests

Live! Casino & Hotel Philadelphia

Maryland

On-site

USD 48,000 - 56,000

Full time

47 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Comprehensive health benefits

Free parking

Tuition reimbursement

Annual merit based pay increases

Discretionary bonuses

Discounted meals

Employee discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking a VIP Host to deliver personalized experiences for our high‑value guests. You will cultivate relationships, anticipate needs, and provide attentive service in the high‑limit rooms and on the casino floor.

Key duties include promoting the Live! Reward Club, driving revenue per property plans, and handling guest requests with professional discretion. Flexibility for weekends/evenings is required across a 24/7 operation.

Qualifications

Must have a high school diploma or GED.
At least 1 year in customer service, marketing, hospitality management, and/or gaming.
Minimum 2 years in direct interaction with customers.
Must be able to obtain and maintain the required Maryland license.

Responsibilities

Interact and build relationships with guests, focusing on high‑denomination zones.
Explain rewards and enroll guests in the Live! Reward Club.
Grow revenues in line with property plans and cross‑property goals.
Respond to guest requests and use company policies when issuing comps.
Develop personalized guest relationships and monitor comp usage.
Plan and execute parties, promotions, events, and tournaments.
Handle guest complaints to ensure positive outcomes.
Ensure compliance with Internal Controls, policies, and regulations.