VIP Host: Elite Guest Experience & Rewards

Live! Casino Pittsburgh; Greensburg (Westmoreland County); On-site; USD 55,000 - 85,000; Full time

Job summary

Live! Casino Pittsburgh is seeking a VIP Host to provide exceptional service to VIP players and guests in the casino’s high‑limit zones and related areas. You will build lasting relationships, tailor comp offers, and promote enrollment in the Live!

Reward Club to drive loyalty and increased play. The role requires a professional demeanor, strong knowledge of gaming regulations, and the ability to handle multiple tasks in a fast‑paced, high‑energy environment, including weekends and evenings

Qualifications

• Must have strong customer service experience.
• Ability to obtain and maintain gaming license.
• Excellent interpersonal skills.

Responsibilities

• Interact with high denomination guests and build relationships.
• Explain Live! Reward Club benefits and enroll guests.
• Grow revenues in line with property goals.
• Respond to guest requests with profitable decisions per policy.
• Handle guest complaints to ensure positive outcomes.
• Assist with planning events, promotions, and tournaments.
• Maintain compliance with internal controls and regulations.
• Track guest activity using online systems.

Skills

Guest relations

Professional demeanor

Knowledge of gaming regulations

Problem gambling awareness

Flexible schedule

Education

High school diploma or GED

Job description

Live! Casino Pittsburgh is seeking a VIP Host to provide exceptional service to VIP players and guests in the casino’s high‑limit zones and related areas. You will build lasting relationships, tailor comp offers, and promote enrollment in the Live!

Reward Club to drive loyalty and increased play. The role requires a professional demeanor, strong knowledge of gaming regulations, and the ability to handle multiple tasks in a fast‑paced, high‑energy environment, including weekends and evenings